Your personal data will strictly be used to process your order and support your purchase experience. We never share or sell your information.
Our Guarantee and Beyond
Key information for you
Gift Wrapping
Receive your purchase in our signature silver wrapped box and turquoise ribbon pull bow to make your gift extra special!
Pull bow arrives flat in the package to prevent damage. Watch the thirty second video to achieve the final result.
Castle Gap’s gift wrapping
Can you pull a bow?
Learn how to make the perfect bow in 30 seconds
our guarantee to you
- Sterling Silver – guaranteed every piece in our store is sterling silver, our specialty since 1973.
- Handmade Native American Jewelry – guaranteed authentic and made by the artist and tribe specified in compliance with the United States Indian Arts and Crafts Act
- Stones – guaranteed genuine and turquoise stones are from the mines specified
- Jewelry Quality – guaranteed superior quality craftmanship of every piece
- Customer Service – In person, online, or by phone, your happiness is our priority. Our goal is for your Castle Gap Jewelry experience to exceed your expectations
Shipping & Tax
Shipping notice: Per notice from USPS, shipping times may be delayed this holiday season. While we will process and ship your order promptly, we cannot guarantee delivery dates. You will be provided a tracking number in order to follow your package once it leaves our store. Thank you for trusting us with your business!
- $8.00 Domestic Shipping – We ship insured flat rate priority mail through USPS for $8.00 per package with 1 – 4 day normal delivery time. See notice above
- Rush Delivery – For those last minute gifts, we offer insured express shipping through USPS for $25.00 per package with 1 – 2 day delivery.
- International Shipping – We ship internationally insured through USPS – rate varies per location
- Alternate Shipping – We are happy to use another carrier of your preference. Contact us for a shipping quote.
- Sales Tax – Sales tax will be added to all items shipped within Texas. No sales tax will be charged to orders outside of Texas.
payments
-
- Online – All online payments process through PayPal. No PayPal account? No worries, simply check out as a PayPal guest.
- By Phone – Simply call us at 214-361-1677
Monday – Saturday , 10am-5:30pm CST
All major credit cards accepted.
- Interest Free Layaway –
* A 20% down payment of the total selling price begins the layaway
* Remaining balance divided into 3 monthly payments due on the same day of each month
* Balance can be paid in full any time within the 3 month period to claim your merchandise early
* You can make your monthly payments through PayPal, by phone, or in person.
* We provide phone and e-mail reminders when payments are due. We understand that life is hectic and a reminder can be helpful.
* If balance is not paid in full by the end of the 3 month period, all monies paid are lost and the merchandise is returned to stock.
* Exceptions – If problems arise in making your payments, please contact us to discuss the problem. We appreciate our customers and will work with you to avoid closing out the layaway.
Contact us today to start your layaway!
Contact Us
returns
